Q1.   How do we book Le Petit Rêve?
A.  LPR rents for a minimum of three (3) days. If you want to stay less than three (3) days, you’ll pay the same amount as if you stay the longer time. There’s no maximum stay. You can rent LPR as long as you want. The third and the fourth weeks are discounted 50%. So if you stay one month you will pay the price of three weeks.

Q2.   How do we pay?
A.  We require a deposit of 50% of the total rental price for the booking. You should send us the balance of the total rental fee and refundable security deposit at least fifteen days before your arrival. To know the amount of the security deposit that is refundable, please see question 5.

Q3.   Is there any tax to pay?
A.  According to the French law every guest staying in an apartment must pay a visitor’s tax. This price is included in the rental fees.

Q4.   Which payments are available?
A. 
Bank transfer
Check
PayPal
Warning: if you choose a bank transfer payment, you will pay bank fees. Our account bank number is mentioned on the contract.

Q5.   How is the security deposit refunded?
A. Your security deposit shall be refunded, minus any amount withheld to cover repairs to premises and/or theft that incurred during your stay. A deduction will be made, if needed, for additional cleaning beyond the normal (4) hours. Cleaning is billed at €15 or $20 an hour. Restitution of moneys due may take place during the month of departure or, at the latest, two months after your departure according to the French executive order of 8, January 1993. Whatever the form of your security deposit payment, the refund is made by cheque.

Q6.   How long can we stay?
A.  There’s no maximum stay. You can rent the penthouse as long as you want. For over one week, we will calculate the total cost based on a pro−rated weekly rate. The third week together with the fourth week are discounted 50%. So if you stay one month you will pay the price of three weeks.

Q7.   Can we extend our stay?
A.  An extension can be made. Your extension is guaranteed if you 1) request it before or during your stay, 2) if the penthouse is available after your contracted departure date, and 3) if you pay the additional rental fees before the extension begins.

Q8.   When can we arrive?
A.  You can arrive any day of the week. You should notify us at least one week in advance of this day with the precise time of your arrival.

Q9.   What about the arrival and the departure from the airport?
A.  We can recommend shuttle services to and from the airport but making the reservation is your responsibility.

Q10.   What about check-in?
A.  Check in is 3 p.m. If you need to check in earlier, you must notify us a week in advance to learn if we can accommodate your request.

For arrivals, Monday through Friday and from 9 a.m. to 7 p.m. our manager will meet you at the apartment with the keys. For week-end arrivals (Saturday and Sunday) and bank days holidays (January 1st, May 1st, May 8th, July 14th, August 15th, November 1st, November11th, December 25th), make sure to pay the full cost of the stay at least fifteen days before the arrival, the keys will be at your disposal in a safe spot that we will inform you of once your final payment is processed.

Q11.   What about departure and check-out?
A.  Premises must be vacated on the date and at the time stated in the contract. Check−out time is at or before 11 a.m. For all departures, you’ll be met by our property manager, to whom you can give the keys. She will examine the apartment after your departure. If there is any need to deduct monies from your security deposit for cleaning, damage or theft, we’ll inform you. You will then receive the balance of your security deposit within the timeframe outlined in question 5...

Q12.   What are the conditions for canceling?
A.  In case of cancellation, you forfeit the initial deposit. if you have paid in full you can exercise a one-time rebooking option, which allows you to credit your payment (minus the initial deposit) towards another stay within six months of the original date of arrival. For example, if you have booked, paid for in full for a week’s stay starting June 1, 2007 at a fee of €1550, and then cancel, a €750 credit will be applied towards a rental of LPR before Dec. 1, 2007.

Q13.   What kind of service charges exist?
A.  There are no service or hidden charges. The only charges you incur beyond the initial rental fees are for damage, theft or additional cleaning beyond four (4) hours. You will be notified of such charges and Deductions will be made from Your security deposit. If additional cleaning is required, you will be billed at €15 or $20 an hour.

Q14.   Can we use the telephone?
A.  Yes. All local calls within France are free. So are calls to the United States, Great Britain, Canada and 15 other countries. Calls outside the free calling zones will be deducted from your security deposit.

Q15.   Is there an Internet connection?
A.  Yes. A laptop computer running Microsoft Office and unlimited high-speed Internet access is available for your use. Please notify us if you are bringing your own laptop so we can supply you with the appropriate access code.

Q16.   Are pets allowed?
A.  Pets are not allowed in the penthouse under any circumstance.

Q17.   Do we need to bring linens and towels?
A.  No. We furnish a generous supply of clean luxury linens and towels, as well as bath robes.

Q18.   Is the penthouse clean?
A.  The penthouse is cleaned before your arrival. During your stay, we ask you to maintain it in the same state you found it. We can provide extra cleaning on demand €15 or $20 an hour.

Q19.   Is there a laundry service?
A.  No. There is a washer and dryer for your convenience. There’s also a dry cleaner within a block of LPR.

Q20.   20. What if there are any problems with the penthouse during my stay?
A.  You will receive the home and cell phone numbers of our Paris-based penthouse manager, who is available 7/24 to address any problems.

Q21.   Do you have testimonials from other guests?
A.  LPR is newly−renovated (February 2007) private residence that has just been listed for vacation rentals. To see guest comments from another property owned and operated by the proprietor of LPR, go to www.winecountryescape.com. LPR guests can expect the same quality accommodations and service.

For a list of FAQ’s, Please mail at:  info@yourparispenthouse.com